Where can I find help?

Questions or problems relating to the use of AEB products?

Click the question mark icon in the product’s navigation bar or from the AEB Home to access our help resources.

Our tooltips provide help with a specific field.

Enable tooltips

Enable tooltips to display help for a specific field when you click on the field description.

  1. To get context-specific help within the product interface, click the question mark icon .
  2. Under User assistance, select Show tooltips.

To get more detailed context-specific help within the product interface, click F1. In addition to detailed descriptions, you can also view keyboard shortcuts here.

If you’re unsure what will happen if you click a particular button, hover over it to see the help text associated with it.

To get more detailed context-specific help within the product interface, click F1. In addition to detailed descriptions, you can also view keyboard shortcuts here.

If you prefer to be guided through a specific procedure, use our step-by-step help options:

View how-to videos

  1. To get context-specific help within the product interface, click the question mark icon .
  2. Under Help with questions, click How-to videos.

You can also access the how-to videos from the Desktop under Help with your application.

Access the user guide

  1. To get context-specific help within the product interface, click the question mark icon .
  2. Under Help with questions, click User Guide.

You can also access the User Guide from the Desktop under Help with your application.

The following resources are available to help you gain more subject matter knowledge beyond the scope of your specific AEB product:

Subject matter information in the AEB Community

The AEB Community is a great place to learn more about a specific topic beyond what is needed to use the product in question. You can pose questions and participate in discussions about current issues in customs, export controls, and international trade. You can also benefit from the insights of experts, get day-to-day tips, and share your own knowledge with others.

You need an AEB account to read or respond to threads and to start your own threads.

References to external links

AEB products contain links to external resources that we deem relevant for your work. We cannot control or assume responsibility for the contents of external links.

  1. To get context-specific help within the product interface, click the question mark icon .
  2. Under Help with questions, click External links to see our selection of links on a specific topic.

Our Support team can help you faster if they know your system information.

  1. Click F1 to open the help menu.
  2. In the side menu, go to the System information category and click on System information to view your complete system information.

If you have a specific question or problem that you cannot resolve through the available help resources, go to the AEB Help Center to run a search or submit a ticket to AEB.

Our Support team can help you faster if they know your system information.
Where can I find the system information for my product?

More about product help

Where can I find the latest information about my product?

How can I find out whether my product is affected by a disruption?