Setting up an SAP® CRM connection

You only need to define this setting if you use Compliance Screening for SAP® CRM.

Proceed as follows:

  1. Go to AEB Cockpit: Customizing – CRM connection.
  2. Maintain here the RFC destination used to connect to the SAP® CRM.
  3. Additionally, you have to define the organizational unit "CRM_DEFAULT" for using the SAP® CRM module.
  4. For information on how to maintain an organizational unit, refer to chapter 5.2.1.
  5. In the connection settings, store a connection for the organizational unit "CRM_DEFAULT" and the business object "CRM_OBJECT".
  6. For information on how to maintain connection settings, refer to chapter Connection.
  7. For the organizational unit "CRM_DEFAULT" maintain the target system log language.
  8. For information on how to maintain the target system log language, refer to chapter 5.10.
  9. If you want to use the SAP® CRM module’s e-mail distribution depending on the sales organization, maintain organizational units for these sales organizations.
  10. Organizational units are created according to the following example:
  11. For CRM sales organization “1000” define organizational unit “CRM_1000”.
  12. Next, maintain the mailing distribution for the organizational units. For information on how to set up mailing distribution in principle, refer to chapter 5.9.
  13. The check in the SAP® CRM module creates a log entry in the ERP that is considered in the mailing distribution for the mailing in the form of the following entry:

Product

Module

Priority

Event

Org. unit

Mailing list

CMP

−

INFO

CRM_MAIL

CRM_<CRM sales organization>

Distribution for CRM mailings