Didn’t receive an email or link expired?

Select whether you didn’t receive an email or your link has expired.

Are you expecting an email from AEB but haven’t received one yet? Please check the following:

  • Was the email delivered to the spam or junk mail folder?
  • Did you enter your email address correctly?
  • Have you checked the settings of your email client? Save “noreply@aeb.com” as a safe sender in your email program.
  • Are there any security policies at your company that prevent the email from being delivered to your inbox or spam/junk folder? Contact your system administrator and have “noreply@aeb.com” added to the list of safe senders.
  • Repeat the steps you followed earlier to request a new email.

Accessing your AEB product via the web app?

Please check the following:

  • Did you enter the right URL for your web app in the browser?
  • Did you enter your client and user names correctly?

    • The client is the name of your company. The user name usually contains the initial letters of your first and last name.

  • Have you already contacted the person in your company who manages access rights? They’ll be able to update your email address or reset your password.

For reasons of security, links you receive by email from AEB are only valid for a limited period. If you link expired, you can have a new one sent to you.