Implementing the system configuration for the AEB Service Agent

Contact your IT department if you do not have the necessary authorizations.

Proceed as follows to set up the system configuration:

  1. Allow https access to the AEB data center (https://rz3.aeb.de/* or 194.175.186.9 : Port 443) or, for on-premise installations, to your own system environment where the AEB Engine is installed.
  2. Check whether you need to allow access under your firewall settings as well. If your firewall is configured at the program level, add the following to the allowed programs:
    a) AEBServiceAgent_nodejs.exe
    b) AEBServiceAgentLauncherAdHoc.exe
  3. Check whether the proxy settings allow communication with the AEB data center.
  4. The AEB Service Agent uses the internet settings defined at the operating system level. Go to Settings – Network & Internet and add the URL of your AEB Engine (for example: https://rz3.aeb.de/prod1aae/) to the list of trusted sites. For on-premise installations, do the same for the URL of the AEB Engine.

You can set up a permanent installation of the AEB Service Agent if you don’t want users to have to download the AEB Service Agent for each use. This requires administrator rights – specifically, read and write access to the C:\ drive.

Notes when running on Citrix or terminal servers: If you’re installing the AEB Service Agent on a Citrix or terminal server, define an additional system or environment variable AEB_SERVICEAGENT_FOLDER containing the installation path. This ensures that all users have read and write access to the folder named in the environment variable AEB_SERVICEAGENT_FOLDER.