Sending unloading remarks with differences (non-conform)

If you have detected differences during unloading, you can send details of missing or non-compliant seals, items, or transport equipment to Customs Management.

If your unloading remarks are is rejected by customs, you will recognize this by the error icon in the Progress column. The Assistant provides tips about how to proceed.

Reporting missing seals

Open the transit arrival.
Switch to the Unloading remarks sheet, specify the necessary information, go to the Conform field, and select No.
In the Unloading remarks transport equipments field group, click the Missing ... button.
Select the affected identifier from the list, then click OK.
Then open the created entry and check the Missing box behind the affected seals.
For missing seals, delete the indicator in the Indicatorcolumn.
Enter an unloading remark for each item, then click OK.
If the information is complete: In the Assistant pane, click on the link for Send unloading remarks.
The status of the transit arrival changes to Remarks sent.
Once you have received the release from customs, the status of the transit arrival changes to Completed.

Reporting non-conform seals

Open the transit arrival.
Switch to the Unloading remarks sheet, specify the necessary information, go to the Conform field, and select No.
In the Unloading remarks transport equipments field group, select Non-conform....
Select the affected identifier from the list, then click OK.
Then open the created entry.
Provide details of the new identifier and enter an unloading remark. Then confirm with OK.
If the information is complete: In the Assistant pane, click on the link for Send unloading remarks.
The status of the transit arrival changes to Remarks sent.
Once you have received the release from customs, the status of the transit arrival changes to Completed.

Reporting differences in items

Open the transit arrival.
Switch to the Unloading remarks sheet, specify the necessary information, go to the Conform field, and select No.
Specify the differences in the Items field group:

New items: Select the New... button.
Missing items: Select the Missing... button. Enter a code and a remark, then select the relevant item.
Non-conform items: If, for example, the gross weight of an item or the packages differ, select the Non-conform...button.

If the information is complete: In the Assistant pane, click on the link for Send unloading remarks.
The status of the transit arrival changes to Remarks sent.
Once you have received the release from customs, the status of the transit arrival changes to Completed.

Reporting several items of a partial consignment or an entire container as non-conform

Open the transit arrival.
Switch to the Unloading remarks sheet, specify the necessary information, go to the Conform field, and select No.
In the Items field group, click the Non-conform... or Missing... button.
In the new window under Further options, define whether the differences should be taken into account for the entire container or for the partial consignment.
Select an item and click OK to confirm.
Enter details on the unloading remark and then click Close.
Customs Management then creates an entry for all items in which the non-conform details can be changed.