Canceling goods movement records

Goods movement records can be canceled up until arrival at the border. Cancellation of a goods movement record is only possible if it has not yet been activated.

How to apply for a cancellation:

  1. In an open declaration, click on the Send cancellation request action in the Assistant pane.
  2. In the Request cancellation window, fill in any relevant fields and click OK.
  3. The status of the declaration changes to Sent/Cancellation sent, Cancellation variant.
  4. The customs authorities respond to you with customs messages.
  5. When a cancellation confirmation has been received, the status of the declaration changes to Canceled.
  6. If the request is rejected, refer to the next section.

Request for cancellation is rejected

If the request for cancellation is rejected, the customs declaration appears in the overview with an error indicator in the Progress column. The Cancellation variant remains in place.

  1. Research reasons for rejection: Any existing reasons for the rejection can be found in the customs message, which in turn can be found in the open declaration on the Customs information sheet under Customs messages.
  2. Click the Assistant message to reset the customs declaration.
  3. Then you can either send another cancellation request or abort the cancellation in the Assistant pane by going to the Actions group and clicking on Exit cancellation mode.

To only display customs declarations in the cancellation mode, go to the Variant filter in the customs declarations overview and select the Cancellation entry.